Privacy notice

Who we are

LUMCARE Healthcare Limited (“LUMCARE”, “we”) provides online consultations with licensed medical doctors. We are the data controller for the personal information described here. Contact: To be confirmed.

What we collect

• Booking details: your name, mobile number, optional email and state, plan, preferred call type and time, and an optional short note.
• Payment records: payment reference, amount and status. Card details are handled by our payment provider and never reach us.
• Consultation records: notes made by the doctor during your consultation, kept in our approved clinical record process, not on this website.
• Site usage: anonymous counts of page views and booking steps. These contain no personal or health information.

Why we use it

• To arrange and deliver your consultation (performance of our contract with you).
• To provide healthcare safely and keep proper clinical records (with your consent, and as required by law).
• To process payments, refunds and complaints, and to meet legal and accounting duties.

Who we share it with

Only the doctor handling your consultation, authorised LUMCARE staff, and our payment provider, each receiving only what they need. We do not sell your information, and we do not share health information with advertisers or social media platforms.

How long we keep it

Booking and payment records are kept for as long as needed for accounting and legal purposes. Clinical records are kept in line with professional record-keeping requirements. Retention periods to be confirmed.

Your rights

You can ask to access, correct or delete your information, object to or restrict how we use it, or withdraw consent, subject to legal and clinical record-keeping requirements. Contact us at To be confirmed. You may also complain to the Nigeria Data Protection Commission.

Security

We use encrypted connections (HTTPS), restricted staff access with individual accounts, audit logs and regular backups to protect your information.