Questions, answered.
Everything you need to know before you talk to a doctor. Can't find it? Ask us.
Track a requestOur doctors
Are LUMCARE doctors licensed?
Yes. Every LUMCARE doctor is registered with the Medical and Dental Council of Nigeria (MDCN). We verify each licence before a doctor's first consultation and review it regularly.
What can a LUMCARE doctor help with?
Everyday health concerns like fever and malaria symptoms, cough, stomach upset, skin rashes, headaches, sexual health and medication questions. Your doctor can give advice, an e-prescription or a referral where appropriate.
Can I get a prescription online?
Yes, when it's clinically appropriate. Your doctor can send an e-prescription you can take to a pharmacy of your choice.
What if I need to be seen in person?
Your doctor will tell you honestly and advise where to go. Remote consultations aren't suitable for urgent or emergency care, so for anything urgent please go straight to the nearest hospital.
Plans & pricing
How much does an online doctor consultation cost?
One-Off is ₦2,000 for a single consultation. Basic is ₦8,999 a month for up to 4 consultations. Plus is ₦24,999 a month for up to 10. See pricing.
Is there a cheaper follow-up on One-Off?
No. One-Off covers one consultation, with no separate follow-up price. If you expect to need more than one, Basic is better value.
When does my monthly allowance reset?
Your Basic or Plus month runs for 30 days from the day your payment is confirmed. Renew to continue.
How do I use my Basic or Plus consultations?
Go to Book, choose “I'm a member”, and enter your member ID and phone number. No payment needed while you have consultations left.
Do plans include medicines or lab tests?
Not right now. Plans cover consultations with a licensed medical doctor. If your doctor prescribes medicine or recommends a test, you can get it from any pharmacy or lab.
Can I book for my child or a family member?
Not yet. Each booking is for the adult named on it.
Booking & payment
Can I consult a doctor on WhatsApp?
Yes. When you book, choose WhatsApp call, audio call or video call. Your doctor will contact you on the number you give us.
How do I pay?
Securely through Paystack by card, bank transfer or USSD. LUMCARE never sees or stores your card details.
How soon will I speak to a doctor?
Our care team contacts you within 24 hours of payment confirmation (operating hours) to confirm your appointment. Exact times depend on doctor availability.
My payment failed. What now?
Go to Track, enter your reference and phone number, and tap “Pay now” to try again. If money left your account but your booking still shows unpaid, contact us with your reference. Please don't pay twice.
Can I cancel or get a refund?
See our terms and refund rules.
Privacy
Who can see my health information?
Only your doctor and authorised LUMCARE care staff, and only what they need. We never share your health information with advertisers. Read our privacy notice.