Contact
We're here to help.
Questions about a booking, a payment or the service? Real people, ready to help.
WhatsApp
To be confirmed
Phone
To be confirmed
Email
To be confirmed
Hours
Monday – Saturday, 8:00am – 8:00pm (WAT)
When you contact us
Please include your reference (for example LUM-7KQ2PX). Don't send detailed medical information by email or social media. We'll tell you the secure way to share anything your doctor needs.
Complaints
If something wasn't right, tell us. Send your reference and a short description. We'll acknowledge your complaint within 2 working days and aim to resolve it within 10 working days, keeping you updated along the way.
Concerns about clinical care are reviewed by our clinical lead.